Shipping policy
Shipping Policy
Last updated: 22 December 2025
## Where we ship
- United Kingdom: all regions, including Northern Ireland and Channel Islands.
- International: most countries worldwide. We do not ship to locations where confectionery imports are restricted or prohibited by local law.
## Processing times
- Orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).
- Order cut‑off: orders placed after 13:00 (GMT) are processed the next business day.
- During peak seasons (e.g., Christmas, Eid, Valentine’s Day), processing may take an extra 1–2 days.
## Shipping options and estimated delivery times
- UK Standard: £3.95 — 2–4 business days (Royal Mail Tracked 48 or similar).
- UK Express: £6.95 — 1–2 business days (DPD/Royal Mail Tracked 24).
- Free UK Shipping: orders over £30 — Standard service.
- Europe (EU): from £9.95 — 4–8 business days (Royal Mail International Tracked/DHL Ecommerce).
- Rest of World: from £12.95 — 6–12 business days (Royal Mail International Tracked/DHL).
Notes:
- Delivery times are estimates and begin after dispatch.
- Remote areas may take longer.
- Actual rates at checkout depend on destination, weight, and carrier availability.
## Tracking and delivery
- You’ll receive a dispatch confirmation with tracking.
- Couriers may require a signature for higher‑value parcels.
- If tracking shows “Delivered” but you haven’t received it, please check with household members and neighbours, then contact us within 7 days (UK) or 14 days (international).
## Warm‑weather packaging and meltable items
- Many candies are sensitive to heat. From June–August (and during heatwaves), we:
- Pack melt‑prone items with insulation/cool packs when feasible.
- May ship Monday–Wednesday to avoid weekend transit.
- Despite best efforts, we can’t guarantee products won’t soften/melt in transit, especially for international deliveries or hot climates.
## Address accuracy and changes
- Ensure your shipping address is complete and accurate (house number, street, postcode, country).
- Address changes are only possible before dispatch. Once shipped, rerouting may not be available or may incur courier fees.
## Undeliverable and returned parcels
- If a parcel is returned to us due to an incorrect address, non‑collection, or delivery refusal:
- We can reship (shipping fee applies) or refund the product cost minus original shipping.
- Perishable items may not be eligible for resale; partial refunds may apply.
## P.O. Boxes and BFPO
- UK: Royal Mail services typically deliver to PO Boxes; couriers (DPD/DHL) may not.
- International: many couriers cannot deliver to PO Boxes; choose a residential or business address.
## Customs, duties, and taxes (international orders)
- International shipments are sent DDU (Delivered Duty Unpaid). Local duties, taxes, and handling fees are the customer’s responsibility and are charged by the destination country.
- Customs processing can cause delays outside our control. We declare goods as “confectionery/candy” with HS code aligned to local requirements.
## Order issues: lost, damaged, or missing items
- Damaged items: contact us within 7 days of delivery with photos of the packaging and product.
- Lost in transit: if a parcel shows no movement for 10 business days (UK) or 20 business days (international), we’ll investigate and replace/refund where appropriate.
- Marked Delivered: handled case‑by‑case after carrier investigation.
## Restrictions and disclaimers
- We may temporarily pause shipments to certain regions due to extreme weather, service disruptions, or regulatory changes.
- Some products cannot be shipped internationally due to ingredient restrictions or carrier policies (e.g., liquids, aerosols).
## Shipping fees and currency
- All prices are in GBP (£). International exchange rates are shown by your payment provider.
- Shipping fees are non‑refundable once an order has been dispatched (except where we’re at fault).